Privacy policy

Version: 1.3
Date of Issue: 11/05/11

Betclic Limited (“we”, “us”, “the Company”), the company that operates the websites, and all variants thereof (the “Site” or “Sites”), as well as and all variants thereof (the “Mobile Site”), has strict security measures designed to protect your personal data. The group of companies of which Betclic is a part includes Betclic and any holding company or subsidiary of Betclic or any subsidiary of any such holding company and any company associated with such holding or subsidiary (“Group”).

We treat the data that you provide us with as strictly private and it shall only be used by us, by a member of our Group or by a selected third party who complies with our high standards of data protection in order to manage the your account which you open with us (“Account”), to create customer profiles, to ensure the security of the Site and to enable you to use our services.

Please note that you may choose whether or not you wish to permit us, a member of our Group or one of our partners to use your personal data for marketing purposes.

Should you require further information or if you have any questions regarding privacy or confidentiality issues, please contact our Customer Services Team. Please take the time to read our Privacy Policy carefully.

1. Your personal data
The information we collect enables us to ensure that our customers can enjoy safe and user-friendly browsing conditions. Our aim is to offer the best possible services, whilst making sure that betting and gaming on our Site remains a fun activity!

All references to ‘personal data’ in this Privacy Policy refer to any personal information about a natural person which enables that individual to be identified directly or indirectly by reference to the data provided. Specifically, We collect the following information when you open an Account with us: first name; surname; gender; date of birth; place of residence; postal address; email address; phone number; language, currency, passport or ID card number and secret question. You will also be required to provide login details of your choice, namely a username, password and an answer to the secret question which will be kept by us. We additionally require you to provide us with a payment method and payment details (such as bank transfer, credit card or another acceptable means of payment) in order that you can credit your Account. Before your first withdrawal of funds from your Account, we will request that you send us a copy of an official document (e.g. passport, driving licence or other approved identity document) in order to confirm the accuracy of your personal data. We also compare your internet protocol (IP) address against your user identification in order to prevent fraudulent activities and also to create an audit trail. When you access the Mobile Site, we collect the following information: IP address, access provider and type/version of browser used. We require the above information in order to ensure that you can identify yourself when using the Site, to ensure that you are of legal age to use our services, to improve our services to you and to keep you informed regarding any of our services which may be of interest to you. You have the right to request that we cease forwarding marketing information about our, and/or our partners', services to you. You also have the right to access your personal data at any time in order to make alterations to any personal information that may have changed or become obsolete. Should you believe that any personal information we hold for you is incorrect, please email our customer services team at and we will amend any information found to be incorrect.

2. Use of your personal data
Once your personal data is submitted to us, it shall be kept securely on our database.

We use the email address which you have provided us with to send you an email welcoming you to Betclic. We may send you emails and SMS messages from time to time containing information ranging from special promotions to technical and other information relating to our services and the services of our Group companies. Should you wish to unsubscribe from our email mailing list, you can do this easily by either changing your Account settings or clicking “unsubscribe” on the bottom of the email. Should you wish to unsubscribe from receiving SMS messages, you can do this easily by following the instructions to unsubscribe in the SMS message sent to you. Please note that we may from time to time send out service-related emails announcing, for instance, a temporary suspension of one or more of our services due to maintenance. IT IS THEREFORE RECOMMENDED THAT YOU DO NOT OPT OUT OF RECEIVING EMAILS FROM BETCLIC. If you have opted in to receive commercial offers from our select partners, you can unsubscribe from this mailing list by changing your settings in ‘My Account’ and ‘My Newsletters’.

If a customer chooses to use the Refer-A-Friend service in order to inform a friend about our Site, we will ask the customer for his/her friend’s email address and we will automatically send the friend a one-time email inviting him/her to visit our Site and to register with us. If the friend does not sign up with Betclic, we do not store the friend’s email address in any database and we will not contact the friend after sending this email unless the same or another customer refers the friend to Betclic again via the Refer-A-Friend service.

As part of our partnership with commercial banks and/or the companies in charge of verifying the authenticity of credit card or electronic payment processing data, your details are at the disposal of these establishments. However, these establishments are only entitled to use such information for legal investigation purposes. We may also enter into partnerships with data processors and companies which provide security, age verification and identification verification services in order to improve the efficiency and security of the Site or to comply with relevant regulations. These companies may have access to your personal data in order that they can process necessary informationdata and maintain the security of the Site. The companies that we choose to carry out these functions have strict policies regarding privacy of personal data, although we accept no responsibility for the privacy policies of those companies. We will not disclose the amount of your winnings or losses to any person or third party other than to you unless we are required by law to disclose such information to competent authorities. It is therefore incumbent upon you to declare your winnings to the relevant authorities if you reside in a country where such gains are subject to taxation. We reserve the right to pass on to public or other relevant authorities, customers’ personal data if necessary or required in the course of any legal investigation.

The personal data submitted by our customers may be stored and/or processed in any country in which we or our affiliates, suppliers, subsidiaries or agents maintain facilities. By accepting this Privacy Policy, you give your consent to the transfer of your personal data outside of your country. Betclic is committed to taking all necessary steps to ensure that whenever personal data is transferred, such transfer takes place solely within the Group and the Group's select partners in which companies the standards of privacy and confidentiality should be of an acceptable standard, irrelevant of location.
Betclic shall in no manner whatsoever be held responsible for the manner in which third parties process the personal data of our customers. Betclic shall only be responsible for its own Privacy Policy and it does not warrant the standard of the privacy policies of any of the third parties who may have links placed on our Sites. We strongly recommend that when you access a new page via a link on our Site(s) which takes you to an external website, you take time to read through the privacy policy of the new website which you enter.

3. Retention of your personal data
As our customer, you or we can close your Account with us at any time. Following closure of your Account, we will retain your personal data on record for as long as required by law. We will only use your data should such use be required by competent authorities in cases of fraud or investigation into any other illegal activity. This will be the sole exception to use of your personal data until its complete deletion from our records.

4. Protection of minors
The online betting and gaming services that we offer are strictly prohibited for persons under 18 years of age or under the age of legal consent for using online betting and gaming services under the laws of the jurisdiction in which the person is located. Consequently, minors may not register on our Site and should not provide us with any personal data. We collect proof of identification from our customers as part of our age verification process.

Any minor who is found to be gambling on Betclic shall have any winnings confiscated and his/her Account will be immediately blocked. Betclic reserves the right to conduct a security review to validate your identity and age. Acceptance of our Privacy Policy authorises us to conduct such security reviews which may include ordering of credit reports or verification of the information supplied by you against third party databases.

5. Cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Cookies help us to provide you with a better Site. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user's hard drive for an extended period of time. Some of our business partners use cookies on our Sites (for example, advertisers). However, we have no access to or control over these cookies once we have given permission for our partners to set cookies for advertising. We use cookies with your permission to remember information about your Site preferences (for example, the language you use on the Site). You may decline to accept cookies but this will prevent you from taking full advantage of the Site and your user experience of the Site will be reduced.

6. Security
Betclic Limited is a company incorporated in Malta with company number C40330 and has its registered address at Portomaso Tower, 6th Floor, St. Julian’s, STJ 4011, Malta. The Company is regulated by the Lotteries and Gaming Authority in Malta. Betclic Limited uses its best endeavours to protect the confidentiality of your personal data and to prevent any unauthorised external or internal users from accessing such information without your consent. However, Betclic shall take no responsibility whatsoever for events beyond its control inclusive of, but not limited to, acts of god or natural disasters and including power cuts and strikes.

We are sure that, as our customer, you understand the evolving nature of our business due to continuous technological innovation and, although we endeavour to do our best to ensure the protection and privacy of your personal data at all times, we cannot guarantee that the performance of our service will be free from error at all times. Should any such error have an effect or consequence on the privacy of your personal data, we shall not be liable in any manner whatsoever in damages or otherwise.

We strongly recommend that you do not divulge your personal data to strangers or third parties during live chat. Remember that your personal data is sensitive and it’s important to stop and think before passing on personal information.


We store information that we collect through cookies and log files to create a profile of our users. A profile is stored information that we keep on individual users that detail their viewing preferences. Consequently, the information we collect is tied to the user's personally identifiable information to provide relevant offers and to improve the content of the Site for the user. Your profile is used to tailor your visit to our Site and to direct marketing promotions to you which we feel you would be interested in . We do not share your profile with other third parties outside of companies within our Group.

Log Files

Like most standard website servers we use log files. This includes IP addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the Site, track user's movement in the aggregate and gather broad demographic information for aggregate use.

Data Encryption

All sensitive data which is transmitted between your computer and Betclic is transferred securely via the internet, using strong encryption. Betclic uses secure and tested encryption technology bearing certificates provided by renowned certificate authorities.

Other security measures

When users submit sensitive information via the Site, their information is protected both online and offline. When our registration form asks users to enter sensitive information (such as a credit card number), that information is encrypted and is protected using Secure Socket Layer– (SSL) technology. While on a secure page, such as our deposit page, the lock icon at the bottom, or in the url, of your web browser becomes locked. The lock icon is unlocked, or open, when users are simply 'surfing' and are not inputting sensitive information. All payments made on our Site are secured, in compliance with the relevant EU rules and regulations.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information offline. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only authorised Betclic employees/contractors are granted access to personally identifiable information. We perform checks on all of our potential employees/contractors to ensure that none of them have a criminal record. Our employees/contractors are regularly made aware of security best practices within the industry and security audits are carried out on a regular basis. Finally, the servers that store personally identifiable information are in a secure environment.

7. Modifications
It may become necessary, at any time, for us to make modifications to the Site or to the House Rules, Terms and Conditions or Privacy Policy governing its services. The purpose of such modifications may be to further simplify user processes or to further reinforce security measures in order to upgrade to future technological innovations. In such cases, customers previously registered on our Site will keep their user name and password; no modifications will be required on their part. Continued use of our Site by the members after any modifications to the Site, House Rules, Terms and Conditions or Privacy Policy will be considered as their acceptance thereof. It is the responsibility of each customer to regularly check the House Rules, Terms and Conditions and Privacy Policy for updates.