Where do I send my documents?
You can easily and securely upload your documents by logging into your account on our website, clicking on your username (located in the top right corner of the page) and proceeding to “My account”, “Documents” tab. Please note that we only accept .jpg, .gif, .pdf documents with a maximum size of 5 MB. We accept scanned copies or photos taken with digital camera. All documents need to be in colour.
How can I change my personal details?
You can change some personal details as mobile, time zone or email going to “My account” – “Details”. The other details can’t be modified online, so you should contact support if you need to make any changes.
When will my documents be verified?
Document verification process takes up to 48h and you will receive a confirmation email once the process has been completed.
I have not been able to get to the tables
For security reasons you can’t be logged to the same table tournament or cash in more than one poker room network. Betclic makes part of the ipoker network sites, so if you are already online and playing in other room of the network you will not be allowed to get to the same table on ipoker network.
Where can I play Poker for fun with play money?
You can play Poker with “play money” by choosing a “New Players” tab from the menu on the left hand side of the Poker software. Click on “Play Money” to play cash tables for fun. You can also play the Sit & Go Shasta freeroll, where you can play 6 men tournaments. For that just click on the “New Players” tab – “Sit & Go” and you will find the Shasta tournaments.