• You already have an active account on Betclic. In order to retrieve access to your account, please do not hesitate to contact our Customer Support via Live Chat.

• You have closed your last account by choosing the mode “temporary self-exclusion” or “Cooling off period”. Please understand your account will be automatically reactivated at the indicated date.

• You have closed your last account by choosing the mode “permanent self-exclusion”, you will not be authorized to open a new account with us.

• Shouldn’t you have provided us with a proof of identification after 72 hours following your registration, your account may have been temporary suspended subject to receipt of an identification document. This procedure is part of our Responsible Gaming approach and applied in accordance with the UK Regulatory policies.

In accordance with the UK Regulatory policies, you are required to provide us with a valid proof of identification within 30 days following your registration (kindly note that your account would be temporarily suspended shouldn’t we receive the requested documents after 72 hours following your registration).

We accept the following documents:

• National ID Card
• Passport
• Driving License

We strongly recommend you to upload your document directly from your account, in the “documents” section.

Should you encounter any difficulty, kindly know that you can also send it via email at documents@betclic.com (please kindly use the email address linked to your Betclic account and specify your login in the subject).

The option is available from your mobile and from a computer by visiting the “documents” section of your Betclic account.

Should you encounter any difficulty, kindly know that you can also send it via email at support@betclic.com (please kindly use the email address linked to your Betclic account and specify your login in the subject).

If you have forgotten your password, please use the “forget password” link and follow the different steps in order to retrieve access to your Betclic account.

Should you still encounter any difficulty, please do not hesitate to contact our Customer Support via Live Chat.

However, you can proceed to the reactivation of your account from our website:

In order to reactivate your Betclic account, you only need to make another login attempt and click on the “Reactivate” on the pop-up window. Then, follow the different steps and you will retrieve access to your account.

Should you still encounter any difficulty, please do not hesitate to contact our Customer Support via Live Chat.

However, you can update some personal details from our website in the “details” section, such as:

• The time zone
• Your mobile number
• Your associated email address
• Your password

Should you change any of the above details, you will need to enter your current password for validation at the end of the page.

Should you wish to modify any other details, please contact our Customer Support via Live Chat.

However, following the below steps will allow you to register a new account with the preferred currency:

• Please request the withdrawal to clear all available funds on your current account.
• Send us an email to support@betclic.com containing an explanation of the reasons you wish to use a different currency. Please attach a copy of your ID card and a copy of a recent utility bill (not older than 3 months) clearly showing your name and postal address.

We will pass this on to our security department whom will close your current account.

Once this is done, we will send you an e-mail confirming that your old account has been closed and informing you that you can open a new account with the desired currency.

By enabling you to set your own limits, we aim at allowing you to better control your expenses and your pace of play.

In this matter, please know that you can set daily, weekly and monthly limits from the “Responsible Gaming” section of your account.

From your mobile and once logged in, the “status” page is accessible by clicking on your “avatar” at the top right hand corner of your screen.

From a computer, click on your login at the top right hand corner, go to “my account” section and click on “status”. (In this section, you can also choose to block your account up to 6 months by using the “cooling-off” period option.)

To proceed to a “temporary self-exclusion” or a “permanent self-exclusion”, please visit the “Responsible Gaming” page of your profile.

Kindly note that the “permanent self-exclusion” is definitive and irrevocable; therefore you will not be authorized to create a new account with us.

Duplicate bets, voided bets, "system" bets, fully or partially Cashed Out Bets will not be accepted as Eligible Bets.

For a chance to obtain more bonuses, do not hesitate to participate to our promotions.

By enabling you to set your own limits, we aim at allowing you to better control your expenses and your pace of play.

In this matter, please know that you can set and/or modify daily, weekly and monthly limits from the “Responsible Gaming” section of your account.

Kindly note that any request by you to increase or remove a limit will not take effect before 168 hours (7 days).

However, for eligible bets, kindly know that you have the possibility to use our “Cash Out” option which may allow you either to limit your potential losses or to secure your early winnings.

The main types of bet on Betclic:

• The “single” bet: As its name suggest, this bet consists in betting on a single odd/selection. If you have the correct outcome, that’s a win!

• The “multiple”/”parlay” bet: It consists in selecting from 2 up to 20 selections in a same “ticket”/”bet”. The final payout is obtained by multiplying your initial stake by the product of the odds of the selections. All outcomes must be correct to win a “multiple” bet.

Good to know: If for any reason one of the selection is voided/canceled, the final odd of your multiple bet will be recalculated based on the remaining selections.

• The “system” bet: A “system” bet can be made up of several combinations (“multiple” and “single” bets). Unlike the multiple bet, all of your selections do not need to be correct in order to generate winnings.

We are offering a wide range of “system” bets, available starting from 3 selections and then depending on the number of your selections. The more you have selections, the more “system” bets you will have access to.

“Colossus Bets”: Those are pool betting games with guaranteed prizes that allow our players to bet on the outcomes (match result, exact score, over/under, etc) of sporting events.

The amounts staked in the grids are placed into the Colossus Bets pools and the winnings (and Jackpots!) are shared between our winners!

What is more, “Cash Out” option is available on “Colossus Bets” and we also offer consolation prizes.

The “Cash Out” eligible bets have the following symbol:

We strive to offer the “Cash Out” as long as possible during the events, on your multiple and single bets. However, please note that “Cash Out” may be suspended at certain moments in Live (on a penalty kick whistled for example) or when it is no longer appropriate to offer this option.

The amount of a “Cash Out” offer is constantly evolving and calculated in real time based on the current odd. The calculation is based on the probability that you have to win your bet at this very moment.

Otherwise (if not resumed within 36 hours), the bets will be canceled, with the exception of bets whose outcome is already known and can therefore be settled.

Below are some exceptions to the rule:

• Tennis: The 36-hour rule does not apply to tennis bets. The bets are maintained and settled according to the official results and specific rules applied to each type of bet.

• Badminton: The bets remain valid even if the event is delayed by more than 36 hours, unless it is permanently canceled.

• Athletics: The bets remain valid even if the event is delayed by more than 36 hours, unless it is permanently canceled.

By enabling you to set your own limits, we aim at allowing you to better control your expenses and your pace of play.

In this matter, please know that you can set and/or modify daily, weekly and monthly limits from the “Responsible Gaming” section of your account.

Kindly note that any request by you to increase or remove a limit will not take effect before 168 hours (7 days).

Some banks have restrictions and apply limits on deposits made on internet.

First, we advise you try with a smaller amount.

If it still doesn’t work, we kindly invite you to contact your bank in order to verify that no limit is applied to your credit card.

Please note that we offer other convenient, secured and immediate payment solutions such as Paysafecard, Skrill and Neteller.

Do not hesitate to contact our Customer Support for further assistance.

As ensuring the safe delivery of your funds is our priority, kindly be aware that we will only be able to release the funds to the account holder (you) and therefore we will not accept any transfer to any third party.

However if your withdrawal has been processed already, you will not be able to have the option to cancel it.

As ensuring the safe delivery of your funds is our priority, kindly be informed that withdrawal validation can take up to 48h following your initial request and that we may require further documentation before releasing any withdrawal request (in that event you will be informed by email).

Thus, if your bet is well engaged and that you want to secure your win, you can accept the Cash Out offer to redeem your bet and your Betclic account will be automatically credited.

On the other hand, if the outcome of your bet seems unfortunately to take the wrong turn, you can recover a portion of your initial stake.

Moreover, should the Cash Out offer be greater than €1, you can also use the Partial Cash Out option. For example, if you cash out 40% of your initial stake on a bet, your bet will still be valid and in case the outcome makes it a win, you’ll still get your winnings out of the remaining 60% engaged.

The set of multiple bets, if all the matches of your ticket include the above Cash Out symbol.

Kindly note that it is not possible to Cash Out on system bets.

In Live, should a penalty be whistled for instance, then the option will be suspended a few moments.

Also, in the event of the probability that your bet is winning or losing is too high, we can no longer offer the Cash Out option.

The offer will therefore inevitably be more stable in Pre-Live and more variable in Live (varying up and down depending on the events occurring in the game).