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I can’t register. What should I do?
Several reasons can explain this situation:

 

  • You already have an active account on Betclic. In order to retrieve access to your account, please do not hesitate to contact our Customer Support via Live Chat.

 

  • You have closed your last account by choosing the mode “temporary self-exclusion” or “Cooling off period”. Please understand your account will be automatically reactivated at the indicated date.

 

  • You have closed your last account by choosing the mode “permanent self-exclusion”, you will not be authorized to open a new account with us.

 

  • Shouldn’t you have provided us with a proof of identification after 72 hours following your registration, your account may have been temporary suspended subject to receipt of an identification document. This procedure is part of our Responsible Gaming approach and applied in accordance with the UK Regulatory policies.
How to validate my account?
Validating your account will allow you to access our entire offer and withdraw your winnings.

 

In accordance with the UK Regulatory policies, you are required to provide us with a valid proof of identification within 30 days following your registration (kindly note that your account would be temporarily suspended shouldn’t we receive the requested documents after 72 hours following your registration).

 

We accept the following documents:

  • National ID Card
  • Passport
  • Driving License

 

We strongly recommend you to upload your document directly from your account, in the “documents” section.

 

Should you encounter any difficulty, kindly know that you can also send it via email at documents@betclic.com (please kindly use the email address linked to your Betclic account and specify your login in the subject).

How can I send my documents?
We strongly recommend you to upload your document directly from your account.

 

The option is available from your mobile and from a computer by visiting the “documents” section of your Betclic account.

 

Should you encounter any difficulty, kindly know that you can also send it via email at support@betclic.com (please kindly use the email address linked to your Betclic account and specify your login in the subject).

When will my documents be verified?
Document verification process takes up to 48h and you will receive a confirmation email once the process has been completed.
I don’t remember my credentials
If you have forgotten your login, please know that you can also use the email address associated with your Betclic account in order to retrieve the access.

 

If you have forgotten your password, please use the “forget password” link and follow the different steps in order to retrieve access to your Betclic account.

 

Should you still encounter any difficulty, please do not hesitate to contact our Customer Support via Live Chat.

My account is blocked because I forgot my password
For security reasons, please note that you will not be able to reactivate your account via our mobile app.

 

However, you can proceed to the reactivation of your account from our website:

In order to reactivate your Betclic account, you only need to make another login attempt and click on the “Reactivate” on the pop-up window. Then, follow the different steps and you will retrieve access to your account.

 

Should you still encounter any difficulty, please do not hesitate to contact our Customer Support via Live Chat.

How can I change my personal details?
For security reasons, please note that you will not be able to modify your personal details via our mobile app.

 

However, you can update some personal details from our website in the “details” section, such as:

  • The time zone
  • Your mobile number
  • Your associated email address
  • Your password

 

Should you change any of the above details, you will need to enter your current password for validation at the end of the page.

 

Should you wish to modify any other details, please contact our Customer Support via Live Chat.

How can I change the currency of my account?
Kindly be advised that it is not possible to change the currency on an existing account.

 

However, following the below steps will allow you to register a new account with the preferred currency:

 

  • Please request the withdrawal to clear all available funds on your current account.
  • Send us an email to support@betclic.com containing an explanation of the reasons you wish to use a different currency. Please attach a copy of your ID card and a copy of a recent utility bill (not older than 3 months) clearly showing your name and postal address.

 

We will pass this on to our security department whom will close your current account.

 

Once this is done, we will send you an e-mail confirming that your old account has been closed and informing you that you can open a new account with the desired currency.

How to modify my limits?
The wagering limit and the deposit limit have been established in order to protect and provide our players with a safe and responsible gaming environment.

 

By enabling you to set your own limits, we aim at allowing you to better control your expenses and your pace of play.

 

In this matter, please know that you can set daily, weekly and monthly limits from the “Responsible Gaming” section of your account.

How to close my account ?
Know that you can close your account at any time.

 

From your mobile and once logged in, the “status” page is accessible by clicking on your “avatar” at the top right hand corner of your screen.

 

From a computer, click on your login at the top right hand corner, go to “my account” section and click on “status”. (In this section, you can also choose to block your account up to 6 months by using the “cooling-off” period option.)

 

To proceed to a “temporary self-exclusion” or a “permanent self-exclusion”, please visit the “Responsible Gaming” page of your profile.

 

Kindly note that the “permanent self-exclusion” is definitive and irrevocable; therefore you will not be authorized to create a new account with us.

How to wager sports bonuses?
Unless otherwise specified, before being available to withdraw, a bonus must be bet 6 times at odds equal or greater than 2.0 on markets with at least 3 possible outcomes.

 

Duplicate bets, voided bets, "system" bets, fully or partially Cashed Out Bets will not be accepted as Eligible Bets.

How to obtain loyalty bonuses on Betclic?
We like to reward the loyalty of our customers. Our Loyalty department are everyday conducting upstream accounts reviews and will contact you directly (via email or SMS) as soon as you can benefit from a bonus.

 

For a chance to obtain more bonuses, do not hesitate to participate to our promotions.

I have reached my wagering limit, what can I do?
The wagering limit as well as the deposit limit have been established in order to protect and provide our players with a safe and responsible gaming environment.

 

By enabling you to set your own limits, we aim at allowing you to better control your expenses and your pace of play.

 

In this matter, please know that you can set and/or modify daily, weekly and monthly limits from the “Responsible Gaming” section of your account.

 

Kindly note that any request by you to increase or remove a limit will not take effect before 168 hours (7 days).

Is it possible to cancel a bet?
Once your bet has been validated, you are not allowed to request cancellation.

 

However, for eligible bets, kindly know that you have the possibility to use our “Cash Out” option which may allow you either to limit your potential losses or to secure your early winnings.

What are the different betting formulas offered by Betclic?
We aim at offering our players the best of sports betting experience. We therefore cover the “basics” but also much more!

 

The main types of bet on Betclic:

 

  • The “single” bet: As its name suggest, this bet consists in betting on a single odd/selection. If you have the correct outcome, that’s a win!

 

 

  • The “multiple”/”parlay” bet: It consists in selecting from 2 up to 20 selections in a same “ticket”/”bet”. The final payout is obtained by multiplying your initial stake by the product of the odds of the selections. All outcomes must be correct to win a “multiple” bet.

 

Good to know: If for any reason one of the selection is voided/canceled, the final odd of your multiple bet will be recalculated based on the remaining selections.

 

 

 

  • The “system” bet: A “system” bet can be made up of several combinations (“multiple” and “single” bets). Unlike the multiple bet, all of your selections do not need to be correct in order to generate winnings.

 

We are offering a wide range of “system” bets, available starting from 3 selections and then depending on the number of your selections. The more you have selections, the more “system” bets you will have access to.

 

 

“Colossus Bets”: Those are pool betting games with guaranteed prizes that allow our players to bet on the outcomes (match result, exact score, over/under, etc) of sporting events.

 

The amounts staked in the grids are placed into the Colossus Bets pools and the winnings (and Jackpots!) are shared between our winners!

 

What is more, “Cash Out” option is available on “Colossus Bets” and we also offer consolation prizes.

 

How does the “Cash Out” option work?
"Cash Out” is the option that allows you to keep control over your bets (single or multiple). You have the possibility of either securing your early winnings or reducing your losses before the end of an event.

The “Cash Out” eligible bets have the following symbol:

 

We strive to offer the “Cash Out” as long as possible during the events, on your multiple and single bets. However, please note that “Cash Out” may be suspended at certain moments in Live (on a penalty kick whistled for example) or when it is no longer appropriate to offer this option.

 

The amount of a “Cash Out” offer is constantly evolving and calculated in real time based on the current odd. The calculation is based on the probability that you have to win your bet at this very moment.

What happens in case an event is cancelled or postponed?
Any event, game, match or competition, which is canceled, abandoned, delayed or postponed, must take place or resume (unless otherwise specified) within 36 hours of its original start time for the bets to remain valid.

 

Otherwise (if not resumed within 36 hours), the bets will be canceled, with the exception of bets whose outcome is already known and can therefore be settled.

 

Below are some exceptions to the rule:

 

  • Tennis: The 36-hour rule does not apply to tennis bets. The bets are maintained and settled according to the official results and specific rules applied to each type of bet.

 

  • Badminton: The bets remain valid even if the event is delayed by more than 36 hours, unless it is permanently canceled.

 

  • Athletics: The bets remain valid even if the event is delayed by more than 36 hours, unless it is permanently canceled.
I have reached my deposit limit. What can I do?
The deposit limit as well as the wagering limit has been established in order to protect and provide our players with a safe and responsible gaming environment.

 

By enabling you to set your own limits, we aim at allowing you to better control your expenses and your pace of play.

 

In this matter, please know that you can set and/or modify daily, weekly and monthly limits from the “Responsible Gaming” section of your account.

 

Kindly note that any request by you to increase or remove a limit will not take effect before 168 hours (7 days).

I can’t deposit with my credit card
Several reasons may explain the difficulty you are currently experiencing in your deposit attempt.

 

Some banks have restrictions and apply limits on deposits made on internet.

 

First, we advise you try with a smaller amount.

 

If it still doesn’t work, we kindly invite you to contact your bank in order to verify that no limit is applied to your credit card.

 

Please note that we offer other convenient, secured and immediate payment solutions such as Paysafecard, Skrill and Neteller.

 

Do not hesitate to contact our Customer Support for further assistance.

How to withdraw my funds?
For security reasons and in accordance with the UK Regulatory policies, please note that you need to provide us with valid proof of identification prior to your first withdrawal request.

 

As ensuring the safe delivery of your funds is our priority, kindly be aware that we will only be able to release the funds to the account holder (you) and therefore we will not accept any transfer to any third party.

How to cancel a withdrawal request?
If your withdrawal has not yet been validated by our financial service, you can cancel it by visiting the « transactions » section of your account.

 

However if your withdrawal has been processed already, you will not be able to have the option to cancel it.

My withdrawal request hasn’t been validated yet
For security reasons and in accordance with the UK Regulatory policies, please note that you need to provide us with valid proof of identification prior to your first withdrawal request.

 

As ensuring the safe delivery of your funds is our priority, kindly be informed that withdrawal validation can take up to 48h following your initial request and that we may require further documentation before releasing any withdrawal request (in that event you will be informed by email).

What is the Cash Out option?
Cash Out is the option that allows you to keep the control over your bets. You can choose to secure your early potential winnings or decrease your potential losses before the end of the event.

 

Thus, if your bet is well engaged and that you want to secure your win, you can accept the Cash Out offer to redeem your bet and your Betclic account will be automatically credited.

 

On the other hand, if the outcome of your bet seems unfortunately to take the wrong turn, you can recover a portion of your initial stake.

 

Moreover, should the Cash Out offer be greater than €1, you can also use the Partial Cash Out option. For example, if you cash out 40% of your initial stake on a bet, your bet will still be valid and in case the outcome makes it a win, you’ll still get your winnings out of the remaining 60% engaged.

Which types of bets are eligible to Cash Out?
The set of simple bets in Pre-Live or Live with the following symbol

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The set of multiple bets, if all the matches of your ticket include the above Cash Out symbol.

 

Kindly note that it is not possible to Cash Out on system bets.

Is the Cash Out option always available?
As much as we strive to improve and optimize your gaming experience, the Cash Out offer may be suspended at any time, due to diverse reasons.

 

In Live, should a penalty be whistled for instance, then the option will be suspended a few moments.

 

Also, in the event of the probability that your bet is winning or losing is too high, we can no longer offer the Cash Out option.

How is my Cash Out offer calculated?
A Cash Out offer is calculated in real time based on the current value of your bet and on the current event status.

 

The offer will therefore inevitably be more stable in Pre-Live and more variable in Live (varying up and down depending on the events occurring in the game).

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Mangas Gaming Malta Limited, company registration number C 46185, with registered address at Level 3, Tagliaferro Business Centre, High Street c/w Gaiety Lane, Sliema, SLM 1551, Malta, is regulated and licensed to operate its remote gaming business by the Malta Gaming Authority (MGA) under the following licence: MGA/B2C/281/2014 issued on the 1st of August 2018. iSoftbet games are licensed outside Malta. For the UK, Betclic Everest (Gibraltar) Limited, Company number 104684 and having its registered office at 57/63 LINE WALL ROAD, GIBRALTAR, GX11 1AA, which is regulated and licensed by the GB Gambling Commission under Remote Operating License 039188-R-319326-010.

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